Helpdesk

Support for everyone you serve, from every channel.

Tickets from email, phone, WhatsApp, the portal and chat, with SLA timers, a knowledge base, a help centre, automations and analytics.

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What Helpdesk does

Tickets

Views and filters, the full conversation, replies, notes, merge and split, SLA timers and the requester's history.

Solutions and portal

A knowledge base with approvals and translations, and a help centre that signs people in by phone.

Automations

Dispatch rules, time triggers, SLA policies, canned responses and scenarios.

Analytics

Volume, response and resolution times, SLA and satisfaction.

  • SLA clocks run in IST business hours and pause on hold and on Indian holidays.
  • WhatsApp replies follow the 24-hour window, then approved templates.

Plans

Helpdesk is in Plus.

On its own, Helpdesk is ₹40 ($1.30 outside India) a person a month, added to any paid plan. Prices exclude 18% GST in India.

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Works with

ConnectChat, calls and video meetings for everyone in your organisation.TasksBoards, lists and cards for any team's work.FormsSurveys, sign-ups, feedback and requests, without the spreadsheet chase.